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How we work

In this section you can learn about quality guarantees, terms of payment, delivery, returns, confidentiality and security:

Quality of Stones

Expert Opinion

We guarantee the high quality of the gemstones presented at HQGem.

Each stone is selected by our specialists, who are constantly improving their skills, striving for perfection. Our words are backed up not just by promises - every stone ordered from us undergoes laboratory examination at a respected gemological institute and receives a certificate confirming its quality and value.

We are ready to provide you with further information upon request, so do not hesitate to contact us.

Payment

Orders and pre-orders

We work only on prepayment!

This approach helps us maintain stable prices and ensure consistent quality of service, as it simplifies the management of our resources and operations. Prepayment allows us to guarantee the availability of your chosen product and reserve it especially for you, eliminating the risk of it selling out. 

Delivery

Worldwide

We partner with express parcel delivery companies such as DHL, DPD, DTDC and others, offering a wide range of integrated delivery solutions to retail customers and businesses. Our solutions range from traditional receiving and delivery to integrated warehousing, allowing you to optimize valuable time.

Return Policy

How to return a gem?

At HQGem, we guarantee our customers the unique opportunity to thoroughly examine every gemstone purchased within 14 days. If you change your mind, we provide a refund.

The refund period is no more than 3 days from the date of return of the goods.

For more information, please contact our representative...

Privacy Policy for HQGEM and Diamonds

Your information is safe

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At HQGEM and Diamonds, we deeply value your trust and are dedicated to protecting the confidentiality and security of your personal information. This Privacy Policy explains how we gather, utilize, and protect the data you share with us when engaging with our website or services.

Updates to the Privacy Policy

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We may periodically revise this Privacy Policy to reflect changes in our practices or legal requirements. We recommend checking this page regularly to stay informed about our commitment to safeguarding your data. Updates will be effective upon posting, without prior notification.

Information We Collect

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When you register an account on our website, hqgemdiamonds.com, we collect essential details such as your full name, email address, phone number, and other relevant information, only with your explicit consent. This data is necessary to establish and manage your account, process orders, and enhance your shopping experience. With your permission, we may also use your contact information to share tailored promotions or updates based on your preferences and past interactions.

How We Use Your Information

The information you provide enables us to deliver seamless services, including order fulfillment, customer support, and personalized offers. We may also use it to:

  • Conduct surveys to improve our offerings.

  • Analyze user trends to enhance website functionality.

  • Troubleshoot technical issues by reviewing IP addresses.

  • Communicate updates about products, services, or promotions that align with your interests.

Sharing Your Information

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HQGEM and Diamonds prioritizes your privacy and only shares your data under specific circumstances:

  1. Third-Party Service Providers: We may collaborate with trusted third parties to support services such as website maintenance, data analysis, marketing, or customer engagement. These partners have restricted access to your information, solely to perform tasks on our behalf, and are bound by strict confidentiality agreements and data protection laws.

  2. App Usage: If you use our mobile application, you will need to agree to both our Privacy Policy and the terms of any third-party developers involved in the app’s functionality.

  3. Legal Obligations: We may disclose your information to comply with legal mandates, enforce our policies, or protect the rights, safety, or property of HQGEM and Diamonds, our partners, or customers. Such disclosures will always adhere to applicable laws, prioritizing your privacy.

Security Measures

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We employ robust safeguards to protect your data from unauthorized access, loss, or misuse. Our website uses encrypted servers to securely store your account information. We follow rigorous security protocols to ensure your data remains protected at all times.

Your Choices

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At HQGEM and Diamonds, you have control over your communication preferences. After creating an account, you can opt out of receiving promotional emails or marketing materials by updating your settings in your account dashboard. You may also contact us directly to adjust your preferences.

External Website Links

Our website may include links to third-party platforms. HQGEM and Diamonds is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any linked websites or applications to understand their terms. For questions about third-party platforms, please contact their respective operators.

Contact Us

Your trust is paramount to us. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out to our support team at VHQGEM@GMAIL.com . We are here to assist you.

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